Order Processing Time and Delivery:
Items listed as in stock will be processed and shipped within 24 hours using Royal Mail Tracked delivery. Please monitor your email for shipping updates or contact us at customercare@silquen.com for order inquiries.

Pre-Orders:
For items on pre-order, please allow 10-15 working days for processing and delivery via Royal Mail Tracked delivery.

Same Day Pickup:
For urgent hair needs, same-day pickup is available at no extra cost for items listed as in stock. For further inquiries, please email customercare@silquen.com or send us a direct message on any of our social media channels.

Returns & Exchanges:
We stand behind the quality of our products. While all sales are final, we are committed to ensuring your satisfaction. In the rare event that your order does not meet your expectations, we offer an exchange policy. Please note that the hair must be in unworn condition, with tags still attached, and in the same pristine condition as when purchased. Your trust in our sourced Vietnamese hair is paramount, and we strive to maintain the highest standards of excellence.

International Shipping:
We offer worldwide shipping via DHL at a fee of £24.99 Please note that international orders may be subject to customs duties, taxes, or other fees imposed by the destination country.

Contact Information:
Have a question or need assistance? Feel free to reach out to us via email at customercare@silquen.com or You can also connect with us on social media:

• Instagram: @officialsilquen
• TikTok: @officialsilquen

We're committed to providing exceptional customer service and are here to support you every step of the way.